Terms and conditions

Uummannaq Seasafaris ApS · P.O. Box 118 · 3961 Uummannaq · Greenland

Telephone: +299 56 07 03 · Email: info@uummannaqseasafaris.gl · CVR / GER no. 12749422

Uummannaq Seasafaris ApS carries product insurance and uses passenger boats approved for service by the Danish Maritime Authority with valid insurance.

Excursions, activities and accommodation can be booked through this website. A booking is finally confirmed when the required payment has completed and the customer receives a confirmation. The operator needs accurate customer and participant details in order to contact the group if a trip changes or is cancelled. Participant names must match photo identification.

Card payments are handled by the booking system's configured payment provider. The amount charged cannot exceed the amount approved by the customer. Any transfer or card fees charged independently by the customer's bank remain the customer's responsibility.

After payment, the confirmation email acts as the ticket. Passengers must bring the ticket and photo identification. Tickets are personal.

The operator may cancel because of technical problems, weather, ice conditions, insufficient participants, crew illness or circumstances outside its control. The captain makes the final operational and safety decision. In these cases the operator will refund the affected trip or try to offer a suitable alternative time or date.

The refund is calculated from the time remaining until the activity or accommodation starts. When the exact departure time of an activity is still pending, the earliest departure time shown at booking is used.

More than 30 days before the start: 100% of the activity or accommodation price and booked add-ons is refunded.

More than 21 days and up to 30 days before the start: 80% is refunded.

More than 3 days and up to 21 days before the start: 65% is refunded.

From 1 day through 3 days before the start: 40% is refunded.

Less than 1 day before the start: no refund is due.

Booking and edit fees are non-refundable. Mandatory tourist fees, if present, are returned in full. These customer-cancellation rules do not limit the refund due when the operator cancels a service.

Travel to Uummannaq can be affected by airline and shipping delays outside the operator's control. The operator is not responsible for those delays, but will try to find alternatives when they affect a prepaid activity.

Passengers bring luggage and equipment at their own risk. The operator is not responsible for damage to passenger-carried luggage and equipment, except where mandatory law provides otherwise.

The operator reserves the right to change schedules and prices when necessary, including because of fuel prices, taxes, weather or operational conditions. Confirmed bookings retain the price and rule snapshot stated in their confirmation unless the parties agree otherwise.

Personal information is collected only as needed to provide the requested booking or service, communicate operational changes, meet legal obligations and protect the booking system. It is not disclosed to third parties without a lawful basis. Customers may contact the operator to request access to or correction of their personal data.

For accommodation stays and other products that include a tourist fee, all guests, including children, whose country of residence is outside Greenland pay a standard fee of 30 DKK per person per night. Greenland residents are exempt; residence, not nationality, determines the exemption. The applicable rate, number of nights and total fee are shown separately before confirmation and saved with the booking.

If the booking is cancelled, the tourist fee is refunded in full, even when no refund is due for the activity or stay. It is the only refundable fee: booking, ticket, edit and other service fees are non-refundable when the customer cancels. Card refunds go back to the original card; agency-account bookings receive a credit on the agency account.

Keep the same product. Correcting passenger and contact details is free. Changing the date, guest count or add-ons costs DKK 75 per saved change, in addition to any fare difference. A reduction follows the cancellation rules for the reduced amount only.

The fee applies once per saved date, guest-count or add-on change and is additional to any cancellation retention. Previously charged fees remain payable. Non-refundable ticket fees and any cancellation retention on the reduced amount are recorded separately. Corrections that change a fare category or tourist-tax eligibility may still change the fare or tax. Changes require availability and are not allowed after departure or check-in. The amount payable or refundable is shown before confirmation.

After saving a card-booking change, complete any additional payment or request the refund on the booking page before editing again. Refunds return to the original card. Agency-account changes settle immediately as a new debt or credit entry, without waiting for invoice payment.